Beverly Frills Return and Exchange Policy
ourselves on offering the highest quality merchandise. If you are, in any way,
dissatisfied with your purchase, please note the following:
Returns are only accepted on an unused item in its original condition within 7
days of receipt of purchase. Merchandise returned after 7
days will not be accepted. You will receive a full refund on your return, less
shipping costs and a 10% restocking fee (If, at the time of purchase, you
received FREE SHIPPING, this cost will be charged). The item must be returned to
us in new, unused, unwashed, unaltered, all tags attached condition.
Returns are accepted at our discretion. Please follow the Return & Exchange
instructions on the invoice included with your package. PLEASE NOTE: We do not
refund shipping, handling or restocking fees.
the Beverly Frills Return/Exchange Form:
Click here to open the
form. Complete the form and follow the
(Angela@BeverlyFrillsOnline.com) or call us at
(631-331-2855) to receive your RMA (Return Merchandise Authorization
number.) This number must be clearly marked on the outside of your
the Return/Exchange Form. It is VERY IMPORTANT that you
include a valid and clearly written email address.
Pack and securely seal the item
along with the completed Return/Exchange Form in its original package, if
label the outside of the package with your RMA.
must be returned via UPS or Federal Express. We will not
accept packages sent through US Postal Service.
Please note that we insured the package when it was sent to you, so you must insure the package for the full replacement value when you return it to Beverly Frills. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves. UPS and FedEx will provide you with a Tracking Number. Please retain this information for your own protection!
the directions listed above (also found on your packing slip/invoice.) The most
important part of your exchange is to contact us immediately to receive your
RMA. You will not be charged a Restocking Fee, but we will charge your credit
card for shipping and handling on the new item. You will be contacted via email
when we receive your item, and inform you if it meets our exchange criteria
(new, unused, unwashed, unaltered, all tags attached condition.) Your
exchanged item will be shipped out immediately via United Parcel Service and you
should receive it within 4-7 business days.
package has been received at Beverly Frills, and has been determined to have met
the return criteria, your refund will be processed in the original form of
payment within 3-5 business days. You will be notified via email to the address
listed on your account when this transaction has taken place. Please note that
your banking institution may require additional days to process and post this
transaction to your account once they have received the information from Beverly
We are going to work diligently to ensure that you
are satisfied and pleased with your purchase. If you're happy, we're
RMA must be clearly marked on the front of your return package. Any package that
we receive without a pre-authorization RMA number will be returned to you,
cannot process a return or exchange without an RMA!
- Please make sure we are provided with a correct, valid and clearly
printed email address.
- Please retain your return shipping information from UPS or FedEx. This is your proof that the item has been shipped within the appropriate time period. Check the carrier's insurance limits, and know that we insured the package when it was sent to you, so you must insure the package for the full replacement value as well.
your Return or Exchange to:
156 East Main
Port Jefferson, NY